Privacy Policy

Your privacy matters to us at FirstForceConnect

Last Updated: February 15, 2025

1 Information We Collect

At FirstForceConnect, we collect information to provide better educational services and blockchain learning experiences. This includes personal information you provide directly when registering for courses, creating an account, or contacting our support team.

We gather technical information automatically through your use of our platform. This helps us understand how students interact with our learning materials and improve the overall educational experience.

Personal identifiers like name, email address, and phone number when you register
Educational background and learning preferences to customize your experience
Device information, IP address, and browser type for technical optimization
Course progress, quiz results, and learning analytics to track your development
Communication records when you contact our support team or instructors

Thailand Data Protection Compliance

We operate in full compliance with Thailand's Personal Data Protection Act (PDPA) of 2019. All data collection practices meet local regulatory requirements and international privacy standards.

2 How We Use Your Data

Your information serves specific educational purposes. We use personal data to create accounts, enroll you in blockchain courses, and track learning progress through our platform.

Communication data helps us provide student support, send course updates, and share relevant educational content. We never use your information for unrelated marketing purposes without explicit consent.

Data Type	Primary Use	Retention Period
Account Information	Platform access and course enrollment	Duration of active enrollment plus 2 years
Learning Progress	Track completion and provide certificates	Permanently for certification purposes
Communication Records	Student support and course assistance	3 years from last interaction
Technical Data	Platform optimization and security	12 months from collection

3 Data Sharing and Third Parties

FirstForceConnect maintains strict control over your personal information. We don't sell student data to third parties or share it for commercial purposes outside our educational mission.

Limited sharing occurs only with trusted service providers who help deliver our educational services. These partners operate under strict confidentiality agreements and data protection requirements.

Learning management system providers for course delivery and progress tracking
Email service providers for course communications and student notifications
Payment processors for secure handling of enrollment fees and transactions
Cloud storage services for secure data backup and platform reliability
Analytics providers to understand platform usage and improve learning outcomes

Legal Disclosure Requirements

We may disclose personal information when required by Thai law, court orders, or government regulations. Any such disclosures will be limited to the minimum information necessary and will be documented according to local legal requirements.

4 Your Privacy Rights

Under Thailand's PDPA and international privacy standards, you have comprehensive rights regarding your personal data. These rights empower you to control how your information is collected, used, and maintained.

You can exercise these rights by contacting our privacy team directly. We respond to all valid requests within 30 days and provide clear explanations of any actions taken.

Access your personal data and receive copies of information we hold about you
Correct inaccurate or incomplete information in your student profile
Delete your personal data when no longer needed for educational purposes
Restrict processing of your data for specific purposes or time periods
Object to data processing based on legitimate interests
Data portability to transfer your learning records to other platforms
Withdraw consent for data processing where consent is the legal basis

5 Security Measures

We implement comprehensive security measures to protect student data from unauthorized access, alteration, or disclosure. Our security framework includes both technical safeguards and administrative procedures.

Regular security audits and updates ensure our protection methods remain effective against evolving threats. All staff members receive ongoing training on data protection best practices and privacy compliance.

SSL encryption for all data transmission between your device and our servers
Secure database storage with encryption at rest for sensitive information
Multi-factor authentication for administrative access to student records
Regular security assessments and vulnerability testing by third-party experts
Access controls ensuring only authorized personnel can view student data
Automated backup systems with secure off-site storage for data recovery

Incident Response Protocol

In the unlikely event of a data security incident, we have established procedures to quickly assess the situation, contain any breach, and notify affected students within 72 hours as required by Thailand's data protection regulations.

6 International Data Transfers

Some of our service providers operate outside Thailand, which means your personal data may be transferred to countries with different privacy laws. We ensure all international transfers meet Thailand's PDPA requirements and provide adequate protection.

Before any international transfer, we evaluate the destination country's privacy laws and implement additional safeguards when necessary. This includes contractual protections and certification requirements for our international partners.

Cloud infrastructure providers in Singapore and Japan with adequate protection standards
Educational technology partners in countries recognized by Thai authorities as providing sufficient data protection
Standard contractual clauses with all international service providers
Regular assessments of international partners' privacy practices and compliance

7 Cookie Policy and Tracking

FirstForceConnect uses cookies and similar technologies to enhance your learning experience and maintain platform functionality. These small data files help us remember your preferences and provide personalized educational content.

You have control over cookie settings through your browser preferences. However, disabling certain cookies may impact platform functionality and your ability to access course materials effectively.

Cookie Type	Purpose	Duration
Essential Cookies	Platform functionality and security	Session duration
Preference Cookies	Remember your settings and choices	12 months
Analytics Cookies	Platform improvement and usage analysis	24 months
Learning Cookies	Track course progress and resume sessions	Until course completion

Privacy Questions?

For privacy-related inquiries or to exercise your data rights, contact our dedicated privacy team:

Email: privacy@firstforceconnect.com

Address: 199/59 Soi Mu Baan Siriphon 2, Nong Chom, San Sai District, Chiang Mai 50210, Thailand

Phone: +66 74 380 335

We're committed to addressing your privacy concerns promptly and transparently.